Frequently Asked Questions

Visit bh99.cam and click the registration button on the homepage. You will be asked to provide your full legal name, a valid email address, date of birth and a secure password. Once your details are submitted, you will receive a verification email — click the link inside to activate your account. The entire process takes under three minutes. You must be at least 18 years of age to register, and you may only hold one account on the platform.

KYC (Know Your Customer) verification is mandatory before any withdrawal is processed. You will need to provide a valid government-issued photo ID — a Pakistani CNIC (Computerised National Identity Card) is the most commonly used document, though a valid passport is also accepted. You will also need proof of your residential address (such as a utility bill or bank statement dated within the last three months) and, where applicable, a photograph of the payment method used for deposits. All documents must be valid, unaltered and clearly legible.

No. bh99 operates a strict one-account-per-player policy. Each individual is permitted to hold only one registered account, regardless of the device, email address or payment method used. Creating duplicate accounts — whether to claim multiple bonuses or for any other purpose — is a breach of the Terms & Conditions and will result in all duplicate accounts being closed and any associated balances being forfeited. If you have accidentally registered more than once, contact support immediately.

bh99 serves players across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, it is important to understand that Pakistan's Prevention of Gambling Act, 1977 imposes restrictions on gambling activities. bh99 does not claim to be licensed or approved by any Pakistani government authority, PTA, State Bank of Pakistan or any provincial body. Being of adult age does not in itself make gambling lawful in Pakistan. You are solely responsible for ensuring that your participation complies with applicable local law. This is not legal advice — please seek independent legal guidance if you are uncertain.

Log in to your bh99 account and navigate to Account Settings. From there you can update your contact email, phone number and notification preferences. To change your password, select the Security tab within Account Settings and follow the prompted steps — you will need to confirm your current password before setting a new one. If you have forgotten your password entirely, use the "Forgot password?" option on the login screen to initiate a reset via your registered email address. bh99 will never ask for your password via email, chat or any other channel.

Available payment methods are displayed in the bh99 cashier at the time of deposit and are subject to change. Pakistani players are often familiar with mobile wallets and bank transfer options such as Easypaisa, JazzCash, Raast, and accounts with banks including HBL, UBL, Meezan Bank and Bank Alfalah. These names are referenced for familiarity only — bh99 does not claim that any of these providers endorse, support or affiliate with gambling transactions. Availability of any specific method depends on the platform's current cashier configuration and each provider's own applicable policies. Always confirm available options at the time of depositing.

Where PKR (Pakistani Rupees) is supported as a currency option in the cashier, you can deposit and manage your balance in PKR without incurring currency conversion costs. The cashier will display your current balance and transaction history in your selected currency. Minimum deposit amounts — for example, from PKR 500 or PKR 1,000 depending on the method — are displayed in the cashier at the time of transaction. Check the cashier for the most current minimum and maximum deposit figures applicable to your selected payment method.

bh99 does not guarantee fixed withdrawal processing timelines — processing times vary by payment method, your KYC verification status and whether any internal review is required. Your account must be fully verified (KYC complete) before any withdrawal is processed. Once approved on bh99's side, the time for funds to appear in your account also depends on the payment method's own processing schedule. Ensuring your KYC documents are submitted and approved in advance is the single most effective way to avoid delays. If your withdrawal has been pending longer than expected, contact support with your transaction reference number.

As a general rule, bh99 processes withdrawals to the same payment method used for the most recent qualifying deposit, where that is operationally possible. This is a standard anti-money-laundering control. If you need to withdraw to a different method — for example, because a mobile wallet is no longer active — contact support to explain the situation and provide any verification documents required to confirm ownership of the new method. Withdrawals to payment methods not registered in your own name are not permitted under any circumstances.

A withdrawal hold most commonly occurs because: your KYC verification is incomplete or pending additional documents; there are active wagering requirements attached to bonus funds that have not yet been fully met; the withdrawal has triggered a routine AML (anti-money laundering) review; or there is a name mismatch between your account, your ID documents and your payment method. In all cases, contact the bh99 support team referencing your transaction ID — support will advise you on the specific reason and what is needed to resolve it as quickly as possible.

bh99 offers a broad range of gaming and betting options in one platform. On the casino side, you will find hundreds of slot games, classic table games including roulette, blackjack and baccarat, and a live dealer section where real croupiers run games in real time via high-definition video stream. On the sports side, bh99 covers cricket — including Pakistan domestic cricket, PSL T20, ICC tournaments and international bilateral series — alongside football, tennis, basketball, UFC and a wide range of other sports. In-play betting (live betting during a match) is available on supported markets.

Yes. Cricket is one of the most popular betting markets on bh99, and Pakistan cricket is well covered — including Pakistan national team matches, PSL T20 franchise games, ICC World Cup events and other bilateral series. Typical markets include match winner, top batsman, top bowler, total runs, method of dismissal and in-play live betting during matches. Odds and market availability depend on each specific fixture. Check the sports section for live and upcoming cricket events. bh99's reference to PSL or ICC does not imply any affiliation, partnership or endorsement by those organisations.

The bh99 live casino section streams real-time games presented by professional dealers from dedicated studio environments. Games include live roulette, live blackjack, live baccarat and game-show style formats. You interact by placing bets through the on-screen interface — a live video feed shows the dealer and table while your bets are processed in real time. A stable internet connection is recommended for the best experience. Live casino games are generally not eligible for bonus wagering contributions at the standard rate — check the specific promotion's terms for exact contribution percentages.

All slot games on bh99 use a Random Number Generator (RNG) to determine outcomes on every spin. The RNG produces results independently of previous spins — each spin is a statistically independent event. Games from reputable software providers are tested and certified by independent technical testing laboratories as part of those providers' licensing obligations. This means the outcome of any given spin is not influenced by the size of your bet, your account history, or any other external factor. The displayed Return to Player (RTP) percentage is a statistical average over a very large number of spins — it is not a guarantee of short-term results.

Yes. bh99 is designed to be fully mobile-friendly and works across smartphones and tablets on both Android and iOS operating systems. The platform is optimised through your mobile browser — simply navigate to bh99.cam on your mobile device. The full range of casino games, sports betting markets, account management features, cashier and responsible gambling tools are all accessible via mobile. A fast and stable internet connection — either mobile data or Wi-Fi — will deliver the best experience, particularly for live casino streaming and in-play sports betting.

A wagering requirement — also called a playthrough requirement — is the number of times you must wager your bonus funds (or bonus plus deposit, depending on the specific promotion) before the resulting balance becomes eligible for withdrawal. For example, if you receive a PKR 1,000 bonus with a 30× wagering requirement, you need to place a total of PKR 30,000 in qualifying bets before that bonus-derived balance can be withdrawn. Different games contribute differently — slots typically count at 100%, while table games and live casino may contribute at a lower rate. Always read the specific promotion's terms for the exact figures that apply.

No. The bh99 welcome bonus is a one-time offer available to new players on their first qualifying deposit. It cannot be claimed again on the same account, on a new account created by the same person, or by using a different email address or payment method. Attempting to claim a new-player bonus after already receiving it — whether by creating a second account or any other method — constitutes bonus abuse and will result in forfeiture of any associated balances and account suspension. Other recurring promotions may have their own eligibility rules and frequency — check each promotion individually.

Yes. While a bonus wagering requirement is active on your account, a maximum bet limit per spin or per wager applies. Placing bets above this limit while a bonus is active can result in the bonus — and any winnings generated from it — being forfeited. The specific maximum bet amount is stated in each promotion's individual terms and conditions. This rule exists to prevent bonus abuse and applies regardless of the game or market you are playing. It is your responsibility to be aware of the maximum bet restriction that applies to any active bonus on your account.

Yes. All bh99 bonuses carry an expiry period — typically between 7 and 30 days from the date of crediting, though the exact period is stated in each promotion's terms. If the wagering requirement is not fully completed within the stated timeframe, the bonus funds and any winnings accumulated from them are forfeited automatically. Free spins bonuses also expire — unused free spins are cancelled, and winnings from spins not yet used may also be lost. Set a reminder when you claim a bonus so you are aware of the expiry deadline.

In most cases, yes — you can request to forfeit an active bonus through account settings or by contacting support. However, once a bonus is forfeited, any bonus balance and winnings derived from bonus funds will be removed. Your real-money balance (funds you deposited that are separate from the bonus) is generally not affected by forfeiting a bonus, provided you have not yet generated winnings that are identifiably attributable to bonus wagers. If you are unsure about the impact of forfeiting a specific bonus, contact support before taking action.

bh99 uses industry-standard TLS/SSL encryption to protect all data transmitted between your device and our servers. Stored personal data — including KYC documents and financial transaction records — is protected by technical and organisational security measures designed to prevent unauthorised access. Access to personal data is restricted to authorised personnel on a need-to-know basis. Two-factor authentication (2FA) is available for account login to provide an additional security layer. bh99 does not sell or rent your personal data to third parties. For complete details, read our Privacy Policy.

Act immediately. Change your password through Account Settings at once — go to Security and update your credentials. If you cannot log in because the password has already been changed without your authorisation, use the "Forgot password?" reset function on the login page to regain access via your registered email. Then contact bh99 support right away with your account username, a description of what happened and any suspicious activity you have noticed. bh99 will investigate and can temporarily freeze your account if necessary to prevent further unauthorised access while the matter is resolved.

bh99 provides a full suite of responsible gambling tools accessible directly from Account Settings under the Responsible Gambling section. Available tools include: Deposit Limits (daily, weekly, monthly caps on how much you can deposit); Loss Limits (cap on net losses over a period); Stake Limits (maximum bet per wager or spin); Session Time Limits (on-screen reminders and automatic log-out after a set duration); Cool-Off Periods (a short break of 24 hours to 30 days without closing your account); and Self-Exclusion (a longer binding exclusion of 6 months to permanent). All tools are free and can be activated without contacting support.

You can request self-exclusion directly through Account Settings — go to Responsible Gambling, select Self-Exclusion, choose your desired exclusion duration (6 months, 1 year, 5 years, or permanent) and confirm the request. Your account is restricted for gambling immediately upon confirmation. If you prefer to request exclusion by contacting support directly, email [email protected] (plain text — this is not a clickable link) with your account username and your desired exclusion period. Self-exclusion is immediate and binding for the full period — requests to reverse or shorten an active exclusion will not be processed. For more detail, visit the Responsible Gambling page.

If gambling is causing you distress, financial difficulty, or strain on your relationships, please take action now rather than waiting. Start by activating a responsible gambling tool — a cool-off period or self-exclusion — through your account settings or by contacting support. Beyond the platform, consider speaking to a trusted person in your life, consulting a licensed counsellor or mental health professional (available in major cities including Karachi, Lahore and Islamabad), or exploring peer support organisations such as Gamblers Anonymous. bh99's full responsible gambling guidance — including a self-assessment tool and step-by-step self-exclusion instructions — is available on our dedicated Responsible Gambling page.